Privacy Policy.
Last updated: [insert date]
Nuru Lipcare ("Nuru," "we," "us") respects your privacy. This policy explains what information we collect when you shop with us at nurulipcare.co.ke, how we use it, and what choices you have.
1. Information We Collect
- Contact and delivery details you give us at checkout: full name, phone number, email, county, town, delivery address, and any delivery instructions
- Order details: what you bought, quantities, and order history
- Communications: messages you send us via WhatsApp, email, or our contact form
- Basic site usage data: pages viewed, general location (county/city level), device and browser type, collected through analytics tools
2. How We Use Your Information
- To process, fulfil, and deliver your order
- To contact you about your order (confirmations, delivery updates, issues)
- To respond to questions or support requests
- With your consent, to send updates about new drops, restocks, and offers via the Nuru list
- To understand how customers use our site, so we can improve it
3. Payment Information
Nuru does not collect or store your card number, M-Pesa PIN, or any other payment credentials. All payments are processed directly and securely by DPO Pay (Direct Pay Online), our payment partner. DPO handles your payment details according to their own security standards and privacy practices.
4. Cookies & Analytics
We may use tools such as Google Analytics, Meta Pixel, or TikTok Pixel to understand site traffic and measure the performance of our marketing. These tools may use cookies or similar technology. You can control cookies through your browser settings.
5. Sharing Your Information
We share your information only where necessary to run our business:
- With DPO Pay, to process your payment
- With our delivery/courier partners, to get your order to you
- Where required by law
We do not sell your personal information to third parties.
6. Data Retention
We keep your order and account information for as long as needed to fulfil orders, meet legal or tax obligations, and resolve disputes.
7. Your Rights
Under Kenya's Data Protection Act, 2019, you have the right to:
- Know what personal data we hold about you
- Request access to, correction of, or deletion of your data
- Object to or restrict certain uses of your data
- Withdraw consent to marketing communications at any time
To exercise any of these rights, contact us at hello@nurulipcare.co.ke.
8. Children's Privacy
Nuru's products and website are not directed at children. We do not knowingly collect personal information from anyone under 18.
9. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top will reflect the most recent version.
10. Contact Us
Questions about this policy? Reach us at hello@nurulipcare.co.ke or via WhatsApp.